MTA Consolidates 117 Agency Phone Numbers Into One


mta-trainGetting customer service information from the MTA is about to get a little bit easier. In an effort to streamline and simply the way customers interact with the transit agency, the MTA says it has consolidated 117 phone numbers into just one – 511.

While 511 has already been in use for New Yorkers to get information on roads and bridges, traffic and congestion, ferries and public transportation run by other agencies, the number will now also direct MTA customers to an interactive voice system to get travel info for all of its agencies.

Aaron Donovan, a spokesman for the MTA, spoke with 1010 WINS on Tuesday and declared the new number “simply makes it easier to get to where you need to go.”

“You don’t need to press any touch tone phones, you can just speak right to it. You can always – if it’s speaking to you – you can interrupt it. It will direct the caller to the most appropriate way to get to the right department or the right person,” Donovan said.

Donovan added that everything from schedules to fares to ticketing and lost and found information will be available through 511 or

The service will operate and be available 24 hours a day, 7 days a week.

{1010 WINS Radio NY/ Newscenter}


  1. just looked at the new site, & seems to work on mobile phones. Note it isn’t an mta site, it’s a NY STATE dept of transportation site which now is including mta stuff. for mta alone, a good site is – working on blackberry although mta claims it’s only i-phone.

  2. Or maybe it will route you to 117 extensions. At each extension, the person or robot will route you to the next one. At the end, you may find yourself on the original extension and cycling through again…and again. Like old Charlie on the MTA.

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