The Obamacare website rollout was so bad that only one person managed to enroll in a plan on the first day it was open for business, documents show.
Judicial Watch obtained a 106-page document through a Freedom of Information Act lawsuit against the Department of Health and Human Services that reveals the dire start to the much-anticipated healthcare marketplace that was available for use starting Oct. 1.
The document says there were 43,208 accounts created on that first day, with one person being able to work through the numerous bugs in the system to actually sign up for a healthcare plan.
The document contains conflicting information, however. Brigid Russell, a senior adviser at the Center for Consumer Information and Insurance Oversight, sent an email to a group at 4:30 p.m. on Oct. 1 announcing there were two enrollees. But the figure of just one sign-up is on the Oct. 1 report. It is possible the second enrollee signed up for a plan over the phone via the “Call Center” option.
On the second day, 48 percent of registrations failed as the website’s servers became crippled under the traffic. There were 70,000 page views that day but only 5,000 unique visitors. The high number of page views – or “clicks” – could be caused, according to Judicial Watch, by users hitting the refresh button. The average wait time that day was 10 minutes.
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